A prospect searching for a bookkeeper for her café finds the practice at nine in the evening.
The monthly bookkeeping service page tells her what is included, what she is expected to send each month and what is not covered, so she knows before she asks.
The fee enquiry form asks her business type, turnover band, whether she has staff and which services she wants, and lets her upload last year’s accounts into a private area rather than attaching them to a message.
The practitioner gets a notification with every answer already in it, and the files are waiting in the upload area with a log of who has opened them.