Software package

Car wash booking package

A site system for washes and valeters: customers book a service for their vehicle size into a bay or a van slot, walk-ins join a queue with a screen, subscribers are recognised by registration, fleet visits are logged for the monthly invoice and add-ons are sold at the bay.

Custom build Concept demo

Get a quote for this package

Who it is for

Built for

A good fit

Hand car washes, valeting centres and mobile valeters from a single site with two bays or one van up to a small group with a few sites, a couple of vans and fleet customers. Daily users are the site manager who runs the bay board and the queue, valeters who mark cars started and finished and sell add-ons from a phone, the owner who wants revenue by service, active subscribers and fleet balances, customers who book online or join the queue, and fleet customers who send vehicles and check their monthly statement.

Not the right fit

It is not for automatic wash operators who need machine control, for detailing studios booking multi-day paint correction, which fits the workshop pattern better, or for a hand wash that will only ever take cash from walk-ins; and it does not manage water, chemicals or staff payroll.

The operational problem it solves

How it runs, step by step

Eight o'clock on a Saturday.

The site manager opens the bay board: three bays, each a column of slots sized by the services booked, with a full valet on a large estate filling bay one until noon and the mobile van's diary down the side showing four addresses in order with journey times between them.
A customer pulls in without a booking; the manager adds the registration to the queue, the system prices a mini valet for a medium hatchback, and the queue screen in the waiting room shows him third in line with an estimated turn.
A subscriber arrives; the valeter scans the plate at bay two, sees an unlimited plan with two washes used this week and an interior protect included, and starts the job.

At ten a taxi arrives from the fleet account; the valeter selects the account, the wash is logged as a visit against it at the arranged price, and nothing is paid at the bay.

At the end of a full valet the valeter offers a wax from the upsell list on his phone, the customer accepts, and it is added to the visit before payment.
The van completes its four stops and the valeter marks each finished with a photograph.
At six the owner sees revenue by service and by size, walk-ins against bookings, bay utilisation, subscribers active and lapsing next week, add-ons sold per valeter, and the fleet account's month to date ready for the invoice run on the first.

Features

What the package does

The package ships as modules that follow a car from arrival to payment: the service menu and capacity engine, the booking, queue and mobile diary, and the revenue layer of subscriptions, fleet accounts and add-ons. Each module below lists what it does; the comparison table shows which package variant includes it.

Content and editorial

Service menu priced by vehicle sizePublish services priced by vehicle size, with the size saved against the customer vehicle.

Scheduling

Bay or team capacity per slotSet capacity per time slot, with a duration for each service and size, so slots do not overfill.
Online bookingCustomers book a service and slot online.
Desk booking into baysStaff book customers into bays at the desk against the same capacity.
Mobile valeting with travel zonesRun mobile valeting with travel zones and journey-time diaries for each van.

Workflow and tasks

Walk-in queue with waiting displayWalk-ins join a queue with an estimated turn, shown on a waiting-area display.

Catalogue and checkout

Add-ons and upsellsOffer add-ons at booking and again at the bay.
Online and bay paymentTake payment online or at the bay through a connected provider.
Subscriptions recognised by registrationOffer recurring-payment subscriptions where customers are recognised by registration.
Fleet accounts with monthly invoicingLog fleet visits and invoice the fleet customer monthly.

Clients and records

Customer records with visit historyKeep each customer vehicle, size and visit history on record.

Package variants compared

Website
Business Software

Which features each package variant includes
Feature	Website	Business Software
Service menu priced by vehicle size	Included	Included
Bay or team capacity per slot	Included	Included
Online booking	Included	Included
Desk booking into bays	Not in this variant	Included
Walk-in queue with waiting display	Not in this variant	Included
Add-ons and upsells	Included	Included
Customer records with visit history	Not in this variant	Included
Online and bay payment	Included	Included
Mobile valeting with travel zones	Not in this variant	Optional
Subscriptions recognised by registration	Not in this variant	Optional
Fleet accounts with monthly invoicing	Not in this variant	Optional

Roles and permissions

Who does what

Owner
- See revenue by service, size and site, utilisation and add-ons per valeter
- Set the service menu, sizes, durations and prices
- Define subscription plans and fleet arrangements
- Run the monthly fleet invoice and manage user accounts
Site manager
- Run the bay board, move cars between bays and adjust the day
- Add walk-ins to the queue and manage the queue screen
- Set bay and team capacity for the day including closures
- Handle refunds and subscription changes within the rules
Valeter
- See their bay or van jobs for the day on a phone
- Scan or enter a registration to recognise a subscriber or fleet vehicle
- Mark a job started and finished with a photograph
- Offer and record add-ons at the bay
Customer
- Book a service for their vehicle size online into a bay or a mobile slot
- Join the walk-in queue and see their position
- Buy and manage a subscription and see washes used
- Pay online or at the bay and receive a receipt
Fleet customer
- Register vehicles and drivers allowed on the account
- See visits logged this month per vehicle
- Download the monthly statement and invoice
- Request a change to the arrangement

Example screen

Concept demo

Concept demo of a car wash bay board showing bay slots, a walk-in queue, a subscriber badge and a mobile van diary.

The bay board as the site manager sees it: three bay columns with slots sized by service and vehicle size, a full valet filling bay one until noon, the walk-in queue with estimated turns down the right, a subscriber badge on the car in bay two, and the mobile van's four stops with journey times along the bottom.

Scope and options

What is included and what is extra

In the base package

Service menu priced by vehicle size with the size saved against the vehicle
Bay or team capacity per time slot with durations per service and size
Online booking and desk booking into bays
Walk-in queue with estimated turn and a waiting-area display
Add-ons and upsells at booking and at the bay
Customer records with vehicle, size and visit history
Online and bay payment through a connected provider

Common add-ons

Mobile valeting with travel zones and journey-time diaries per van
Subscriptions with recurring payment and recognition by registration
Fleet accounts with visit logging and monthly invoicing

Needs custom work

Number plate recognition at the site entrance
Multi-site groups with subscriptions valid at any site
Integration with a specific till, accounting or review platform

See the custom development service

Ownership, maintenance and pricing

After the build

Deployment and ownership

Runs on your own hosting or on hosting we manage; the choice is made in the proposal and can change later. You own the code and your data, including customer and vehicle records, subscriptions and visit history, which can be exported at any time in standard formats. Nothing in the package stops a move to another provider.

Maintenance

Maintenance is optional and scoped separately from the build. When taken, it covers security updates, monitoring of recurring payments, the queue display and message sends, backups, and a monthly window for small changes such as a new service, a price change or a new fleet arrangement. Larger changes are quoted as change requests.

Pricing model

Priced per proposal.

Sold as a one-off setup and customisation with optional monthly maintenance and hosting as separate recurring lines. The setup figure depends on the number of sites, bays and vans, whether subscriptions and fleet accounts are included, the payment provider\'s recurring billing support, the queue display hardware you already have and how many subscribers and bookings are migrated. The proposal states each line separately so recurring costs are never hidden in the build.

Software package

Custom build Concept demo

Variants

Service menu priced by vehicle size with the size saved against the vehicle
Bay or team capacity per time slot with durations per service and size
Online booking and desk booking into bays
Walk-in queue with estimated turn and a waiting-area display

Priced per proposal. A written proposal is the only binding figure.

Get a quote for this package Prefer a fully custom build?

FAQ

Frequently asked questions

How do walk-ins and bookings share the bays?

Bookings hold their slots; walk-ins are queued into the gaps and the estimated turn on the screen is worked out from the bays' remaining jobs. The manager can promote a walk-in or hold a bay for bookings on a busy afternoon.

What happens when a subscriber's card payment fails?

The plan is marked as lapsing, the customer is messaged with a link to update the card, and the valeter sees the status at the bay so you can decide whether to wash on goodwill. The plan resumes when the payment succeeds.

Can the mobile van take a booking outside its zones?

Online, no; the slot picker only offers addresses inside the zones with journey time allowed for. The manager can book an exception by hand with a distance surcharge if you want to accept it.

How is a fleet account invoiced?

Every visit against the account is logged with the vehicle, service and arranged price. On the day you set, the invoice run produces a statement and invoice per account with a line per visit, ready for your accounting system.

Do valeters need their own logins?

Yes, so that add-ons sold and jobs completed are recorded per valeter, which the owner sees in the day's report. Logins are simple and work on a shared site phone as well as personal ones.

Is this a finished product I can see running?

Not yet. The readiness badge on this page shows the real state: the package is a custom build assembled from our bookings, capacity, memberships and orders modules for each site, and the bay board above is a labelled concept demo rather than a live client system. Needs beyond the listed options go through custom car wash development.

Get a quote for Car wash booking package

Tell us about your locations, the people who will use it and the add-ons you need. We reply with a clear, competitive proposal.