Software package

Cleaning company package

Scheduling for cleaning companies built on the recurring visit: patterns generate the week, the regular cleaner stays unless the roster says otherwise, checklists are ticked on site and commercial clients see their visit log.

Custom build Concept demo

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Who it is for

Built for

A good fit

Domestic and commercial cleaning companies from a two-person business with forty regular customers up to a firm with fifty cleaners, supervisors and a dozen commercial contracts with evening visits. It suits managers who build the week from patterns rather than bookings, supervisors who inspect and score against a checklist, cleaners who want their week, the keys they hold and the checklist on their phone, and commercial clients who want to see that the visit happened and how it was scored.

Not the right fit

It is not for on-demand cleaning marketplaces matching independent cleaners to households, which the cleaning bookings platform covers, nor for specialist one-off services such as carpet or window cleaning where every job is quoted and scheduled individually; those businesses are closer to the other trade packages. Franchise networks with many operators and central billing need a multi-operator model scoped separately.

The operational problem it solves

How it runs, step by step

The manager opens the week view on Monday at half past seven.

Each cleaner is a row and the visits generated from customer patterns sit along it with travel buffers between properties.
One cleaner has rung in ill.
The manager marks her absent and the system lists her six visits for the week with a cover proposal for each: cleaners free in that window, in that area, with the skill the property needs, and whether they already hold the key.
For the flat on the high street the cover does not have the key, so the manager records a handover from the office key box and the customer receives a message saying who is coming today.

At the property the cover cleaner opens the checklist for a two-bedroom flat, works through it and photographs the oven because the client asked for that item to be evidenced.

The visit closes with the hours recorded.
That evening the supervisor inspects a commercial office with three sites on one contract, scores the checklist and notes a missed kitchen surface; the client sees the visit log and the score in their login the next morning, with the follow-up visit already noted.
A domestic customer skips next week from the link in her reminder; the rules allow one skip a month without charge and the freed slot is offered to a customer on the waiting list for that area.
At the end of the month the manager runs the invoices from visits completed, checks supplies issued to each site against stock, and exports the hours to payroll.

Features

What the package does

The package is organised into customers and recurring patterns, rosters with skills and keys, visits with on-site checklists, inspections and scores, commercial contracts with visit logs, supplies, and invoicing. Each module below lists its features and the comparison table shows which package variant includes it.

Forms and requests

Service area and quote requestsCustomers give property details and photos and get a quote request to you for areas you cover.

Scheduling

Recurring visit patternsCustomer patterns generate weekly and fortnightly visits with a regular cleaner.
Customer skip and rescheduling rulesCustomers skip or reschedule a visit within notice periods you set.

Workflow and tasks

Cleaner rosters with skills and key-holdingRosters record hours and skills, and key-holding with a recorded handover each time keys change hands.
Cover proposals for absent cleanersWhen a regular cleaner is absent, the system proposes cover from the cleaners available that day.
Checklists per property type with photosCleaners complete a checklist on site and attach photos as evidence.
Quality inspections with follow-up visitsScore inspections and book follow-up visits. Available as an add-on.
Supplies tracking with reorder flagsTrack supplies from store to site and flag when to reorder. Available as an add-on.

Billing and payments

Invoicing from completed visits with online paymentInvoices are produced from completed visits and customers pay online.
Commercial contracts with client loginGroup sites under a contract, with client login and visit logs. Available as an add-on.

Content and editorial

Public site and enquiriesA site that shows your services and takes enquiries into your records.

Package variants compared

Website
Business Software

Which features each package variant includes
Feature	Website	Business Software
Service area and quote requests	Included	Included
Recurring visit patterns	Not in this variant	Included
Cleaner rosters with skills and key-holding	Not in this variant	Included
Cover proposals for absent cleaners	Not in this variant	Included
Checklists per property type with photos	Not in this variant	Included
Customer skip and rescheduling rules	Included	Included
Invoicing from completed visits with online payment	Not in this variant	Included
Public site and enquiries	Included	Included
Quality inspections with follow-up visits	Not in this variant	Optional
Commercial contracts with client login	Not in this variant	Optional
Supplies tracking with reorder flags	Not in this variant	Optional

Roles and permissions

Who does what

Manager
- Set the service area, pricing by property type and skip and rescheduling rules
- Create patterns, assign regular cleaners and approve cover proposals
- Manage rosters, skills, keys and the key box
- Run invoices, supplies reconciliation and payroll hours export
Supervisor
- See the week for their team and the visits in progress
- Record quality inspections with scores and photos
- Raise a follow-up visit and record a key handover
- See checklist completion across properties
Cleaner
- See their own week with addresses, access notes and the keys they hold
- Complete the property checklist on site with photos where required
- Record arrival, departure and hours
- Flag a supplies shortage or a problem at the property
Domestic customer
- Request a quote and set up a weekly or fortnightly pattern
- Skip or move a visit within the rules
- See who is coming and when, and the completed checklist
- Pay by card or direct debit and see invoices
Commercial client
- See the visit log and inspection scores for each of their sites
- Report an issue against a site or a visit
- Download the monthly visit and inspection summary
- See and pay contract invoices

Example screen

Concept demo

Concept demo of the cleaning company package week view showing an absent cleaner, cover proposals for each visit and a recorded key handover.

The week view with one cleaner marked absent: her six visits listed with cover proposals ranked by availability, area, skill and whether the cover already holds the key, and a key handover recorded from the office key box.

Scope and options

What is included and what is extra

In the base package

Service area with quote requests by property details and photos
Customer patterns generating weekly and fortnightly visits with a regular cleaner
Cleaner rosters with hours, skills and key-holding with recorded handovers
Cover proposals when a cleaner is absent
Checklists per property type completed on site with photos
Customer skip and rescheduling rules with notice periods
Invoicing from completed visits with online payment

Common add-ons

Quality inspections with scores and follow-up visits
Commercial contracts grouping sites with client login and visit logs
Supplies tracking from store to site with reorder flags

Needs custom work

Payroll or timesheet system integration beyond hours export
Multi-operator or franchise model with central billing
Bespoke reporting on contract profitability and cleaner retention

See the custom development service

Ownership, maintenance and pricing

After the build

Deployment and ownership

The package runs on your own hosting or on hosting we manage; the choice is made in the proposal and can change later. You own the code and the data in both cases. Customers, patterns, visits, checklists, inspections, contracts and invoices can be exported in standard formats at any time, and access notes and key records are limited to the roles you grant.

Maintenance

Maintenance is optional and agreed separately from the set-up. It covers security updates to the platform and dependencies, monitoring of visit generation, reminders and payment callbacks, backups with a tested restore, and a monthly window for small changes such as a new checklist item or a changed skip rule. Larger changes are quoted as change requests.

Pricing model

Priced per proposal.

The package is priced as a one-off set-up and customisation with optional recurring hosting and maintenance. The set-up figure depends on the number of cleaners and sites, whether inspections, contracts and supplies are included, the volume of patterns to import, the payment and messaging providers connected and whether you host it yourself. Each line is listed separately in the proposal.

Software package

Custom build Concept demo

Variants

Service area with quote requests by property details and photos
Customer patterns generating weekly and fortnightly visits with a regular cleaner
Cleaner rosters with hours, skills and key-holding with recorded handovers
Cover proposals when a cleaner is absent

Priced per proposal. A written proposal is the only binding figure.

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FAQ

Frequently asked questions

What happens when a cleaner is off sick?

The manager marks the absence and each affected visit shows cover proposals ranked by availability, area, skill and key access. Accepting a proposal reassigns the visit, records any key handover needed and, if enabled, tells the customer who is coming.

Can customers see the completed checklist?

Yes, if you enable it per customer or per contract. Domestic customers see the ticked items and any photos; commercial clients see the visit log and inspection scores for their sites.

How are skips charged?

According to the rules you set: a notice period, how many skips are free in a period and whether later skips are charged. The package applies the rule and shows the customer the outcome before they confirm.

Does it handle evening commercial shifts?

Yes. Rosters carry evening and weekend hours, and commercial sites can have a visit window outside office hours with the access method recorded against the site.

Can it export hours to payroll?

Recorded visit hours per cleaner export in a standard format for your payroll provider. A direct connection to a specific payroll system is custom work through the cleaning company software development service.

Is this a finished product with a live demo?

Not yet. The readiness badge shows the real state: a custom build assembled from our booking, capacity, forms and order modules for each company, and the example screen is a labelled concept demo rather than a live client system.

Get a quote for Cleaning company package

Tell us about your locations, the people who will use it and the add-ons you need. We reply with a clear, competitive proposal.