Software package

Event ticketing package

Sell your own tickets: tiers that open and close on time, allocations that never oversell the figure you set, seated or standing layouts, QR e-tickets scanned at the door from a phone, refunds under your rules and a settlement for every promoter.

Custom build Concept demo

Get a quote for this package

Who it is for

Built for

A good fit

Venues, promoters, festival organisers, theatres, comedy clubs and sports clubs who want to sell their own tickets and keep the customer relationship: a room with weekly gigs, a theatre with a seated auditorium, a promoter running shows in hired venues, or a small festival with a few thousand attendees. Daily users are the venue or event manager who sets up events and tiers, the box office who sells by phone and at the counter, door staff who scan on a phone, promoters who watch their own sales and attendees who buy, transfer and show a QR code.

Not the right fit

It is not for conferences with delegate types, sessions and badges, which is the conference registration package, nor for portals listing other people's events with outbound links, which is the event listings package. Festivals with several gates needing offline scanning, bundled camping products or resale integrations should look at a custom build.

The operational problem it solves

How it runs, step by step

Friday, ten in the morning: a gig goes on sale.

The event manager set it up on Monday with three ticket types against the standing figure she recorded for the room: a pre-sale allocation that opened on Wednesday to the mailing list with an access code, an early bird tier that closes at noon today or when its allocation sells, and general admission.
At noon the early bird tier closes itself and its sixteen unsold tickets move to general sale.
Each buyer sees the face value and the booking fee as separate lines, pays through the connected provider and receives an e-ticket with a QR code by email and as a wallet pass.

Three weeks later it is show night.

Two stewards open the scanning page on their phones at the door; each scan turns green once and red the second time, and the manager watches the count climb towards the figure she set.
A fan who cannot come has transferred her ticket to a friend through the link on the e-ticket, so the friend's name is on the door list and the original code is dead.
The box office sells the last twelve walk-ups against the same live count.
Next morning the promoter who hired the room logs in and downloads his settlement: sold by tier, fees separated, the venue's share and his.
When a show the following month is cancelled, the manager presses refund once and every order is returned through the provider with a message to each buyer.

Features

What the package does

The package ships as modules that mirror the sale and the night: event and ticket set-up with allocations and tiers, the order and e-ticket flow, door scanning, refunds and exchanges, and promoter settlements. Each module below lists what it does; the comparison table shows which package variant includes it.

Payments and policies

Ticket types, allocations and timed tiersEvents with sessions, ticket types and allocations, plus price tiers that change on dates the organiser sets.
General admission and seated layoutsSell general admission against the recorded capacity figure, or seats and zones chosen from a seat map.
Pre-sale codes and scheduled on-salePre-sale access codes for chosen audiences and an on-sale time set in advance.
Order flow and e-tickets with QR codesBuyers see fees separately, pay through the connected provider and receive e-tickets with QR codes.
Wallet passes and printed ticketsTickets added to phone wallets or printed through connected printers for the box office.
Season tickets and multi-event bundlesSell a season ticket or a bundle covering several events in one purchase.

Workflow and tasks

Door scanningDoor staff scan on a phone, see live counts by entrance and look a ticket up by name when a screen will not scan.
Offline scanning across gatesScanning that keeps working across several gates without a connection and reconciles afterwards, scoped for the venue.

Billing and payments

Transfers, refunds and exchangesRefund and exchange rules set per event, ticket transfers between people and batch refunds if an event is cancelled.

Bookings and diary

Waiting list for sold-out eventsReturned tickets are released in order to people on the waiting list instead of going back on sale to anyone.

Accounts and permissions

Promoter accounts and settlement reportsPromoters see only their own events and download settlement reports by tier.

Package variants compared

Business Software
Custom Platform

Which features each package variant includes
Feature	Business Software	Custom Platform
Ticket types, allocations and timed tiers	Included	Included
General admission and seated layouts	Included	Included
Pre-sale codes and scheduled on-sale	Included	Included
Order flow and e-tickets with QR codes	Included	Included
Door scanning	Included	Included
Transfers, refunds and exchanges	Included	Included
Waiting list for sold-out events	Included	Included
Promoter accounts and settlement reports	Optional	Optional
Wallet passes and printed tickets	Optional	Optional
Season tickets and multi-event bundles	Optional	Optional
Offline scanning across gates	Not in this variant	Optional

Roles and permissions

Who does what

Platform admin
- Set fee rules, payment provider and e-ticket templates
- Manage venues, layouts, seat maps and the recorded capacity figures
- Create promoter accounts and settlement terms
- See sales, refunds and scans across all events
Promoter
- Create their own events, sessions, ticket types and tiers
- Set refund and exchange rules per event within platform limits
- Watch live sales and download their settlement report
- Export their attendee list for the night
Box office
- Sell tickets by phone and at the counter against the live count
- Reissue a lost e-ticket or change the name on an order
- Process refunds and exchanges within the rules set for the event
- Print tickets where a printer is connected
Door staff
- Scan QR codes on a phone or a handheld scanner
- See the live count by entrance and the remaining capacity
- Look up a ticket by name when a phone screen will not scan
- Flag a ticket for the manager without holding the queue
Attendee
- Buy with fees shown separately and receive an e-ticket and wallet pass
- Transfer a ticket to a friend or request an exchange or refund under the rules shown
- Join the waiting list for a sold-out event
- See all their tickets in one place

Example screen

Concept demo

Concept demo of a ticket scanning page on a phone showing a valid scan, entrance counts against capacity, a duplicate warning and a name search.

The door scanning page on show night: the last scan shown green with the ticket type and name, the count by entrance against the figure the manager recorded, a red duplicate warning from two minutes ago and a name lookup for a phone that would not scan.

Scope and options

What is included and what is extra

In the base package

Events with sessions, ticket types, allocations and timed price tiers set by the organiser
General admission against the recorded capacity figure, and seated layouts with seat maps and zones
Pre-sale access codes and scheduled on-sale times
Order flow with fees shown separately, payment through the connected provider and e-tickets with QR codes
Door scanning page for phones with live counts by entrance and name lookup
Ticket transfers, refund and exchange rules per event and batch refunds on cancellation
Waiting list for sold-out events releasing returned tickets in order

Common add-ons

Promoter accounts with own-event visibility and settlement reports by tier
Wallet passes and printed tickets through connected printers
Season tickets and multi-event bundles

Needs custom work

Offline scanning across several gates with reconciliation
Bundled camping, travel or merchandise products
Resale marketplace and external agent connections, scoped per provider
Very high on-sale peaks with queueing

See the custom development service

Ownership, maintenance and pricing

After the build

Deployment and ownership

Runs on your own hosting or on hosting we manage; the choice is made in the proposal and can change later. You own the code and your data in both cases. Events, orders, attendees, scans and settlements can be exported at any time in standard formats, and nothing in the package stops a move to another provider.

Maintenance

Maintenance is optional and scoped separately from the build. When taken, it covers security updates, monitoring of payment and refund callbacks, e-ticket delivery and the scanning page, backups, and a monthly window for small changes such as a new fee rule, a new seat map or a change to the e-ticket template. Larger changes are quoted as change requests.

Pricing model

Priced per proposal.

Sold as a one-off setup and customisation with optional monthly maintenance and hosting as separate recurring lines. The setup figure depends on the number of venues and layouts, whether seat maps, promoter settlements and wallet passes are included, the payment provider and the orders migrated from current platforms. The proposal itemises each line so recurring costs are never hidden in the build; booking fees charged to your buyers are set by you, not by us.

Software package

Custom build Concept demo

Variants

Events with sessions, ticket types, allocations and timed price tiers set by the organiser
General admission against the recorded capacity figure, and seated layouts with seat maps and zones
Pre-sale access codes and scheduled on-sale times
Order flow with fees shown separately, payment through the connected provider and e-tickets with QR codes

Priced per proposal. A written proposal is the only binding figure.

Get a quote for this package Prefer a fully custom build?

FAQ

Frequently asked questions

Can we run seated and standing events in the same system?

Yes. A venue carries one or more layouts, each either a seat map with zones or a general admission figure you record. An event picks a layout, and the same order flow, e-tickets and scanning page serve both.

How do timed tiers and allocations behave?

Each ticket type has a quantity and a sale window. A tier closes when its window ends or its allocation sells, whichever first, and you choose whether unsold tickets roll into the next tier or are withheld. The total across all types never exceeds the figure set for the layout.

What do door staff need?

A phone with a camera and the scanning page open. Handheld scanners and printers for wristbands are connected as integrations where the venue already has them. Each scan is accepted once; a second attempt shows red with the time of the first scan.

How are refunds and transfers handled?

The organiser sets the rules per event: whether refunds are allowed, until when, and whether transfers to another person are free. Attendees act from the link on their e-ticket within those rules; outside them the box office decides. A cancelled event refunds every order in one batch through the payment provider.

Can promoters see each other's events?

No. Each promoter account sees only its own events, sales and settlement. The platform admin sees everything. Settlement reports show sales by tier with fees separated so the venue share and the promoter share are clear.

Is this a finished product I can see running?

Not yet. The readiness badge shows the real state: the package is a custom build assembled from our capacity, orders, multi-vendor and messaging modules for each venue or promoter, and the scanning page on this page is a labelled concept demo rather than a live client system. Festival-scale builds are scoped through custom ticketing platform development.

Get a quote for Event ticketing package

Tell us about your locations, the people who will use it and the add-ons you need. We reply with a clear, competitive proposal.