A new instruction arrives on Monday morning.
The secretary runs the conflict search on the prospective client and the other side; the search matches a director of the other side against a former client under a maiden name, so the fee earner reviews it and records the decision before the matter opens.
The matter is opened as a residential purchase and the property template drops in its tasks and key dates, each with an owner.
The engagement letter is generated from the template, sent for signature and filed on the matter with its version.