Software package

Pet shop package

An online shop that sells one product in many weights from one stock figure, lets customers set a bag on repeat, plans the van round from the orders that come in and rewards regulars at the counter and online.

Custom build Concept demo

Get a quote for this package

Who it is for

Built for

A good fit

Independent pet shops, pet food suppliers and small chains, from a single high-street shop adding online ordering up to a supplier with a shop, a warehouse unit and a couple of vans. It suits owners who want the website to sell from the same shelf as the till, shop staff who pick and pack between serving customers, a warehouse or van driver who needs a picking list per round, and customers who buy the same bag every month and would rather not think about it.

Not the right fit

It is not for grooming salons or boarding kennels, which sell time and units rather than products and have their own packages, nor for marketplaces listing many sellers, which have the multi-vendor marketplace package. Shops whose main trade is live animals should talk to us before choosing, because this package treats live animals as enquiry-only or excluded.

The operational problem it solves

How it runs, step by step

The shop opens at nine and the owner checks the orders screen.

Overnight the repeat orders due this week have been generated: twenty-two bags of food across eleven customers, each already allocated to the Tuesday or Thursday round by postcode area, with three customers flagged because their card payment did not go through and a reminder sent.
A new online order comes in for a fifteen-kilogram bag of senior dog food and a bag of frozen raw; checkout offered the customer a van slot on Thursday because her postcode is in the round and the frozen line is van-only, and the stock figure for both variants dropped at the moment she paid.

At eleven a regular buys the same fifteen-kilogram bag at the counter.

The till sale takes the last one off the website, which now shows the two-kilogram and seven-kilogram weights only, and the customer's loyalty points land on the account she also uses online.
In the afternoon the driver opens Thursday's picking list on his phone, grouped by round and sorted by stop, with frozen items marked to load last.
A customer asks about a pair of guinea pigs in the shop window that she saw on the website; the listing was enquiry-only, so the conversation started by email and the owner has it on screen.
At close the owner sees the day's takings across counter and online, the reorder report for lines below their minimum and the repeat orders due next week.

Features

What the package does

The package is grouped into the catalogue and stock, checkout and payments, repeat orders, local delivery rounds, loyalty and customer accounts, and shop administration. Each module below lists its features, and the comparison table shows which package variant includes it.

Catalogue and checkout

Catalogue by species and life stageBrowse by species and life stage, with categories, attributes and search to help owners find the right food or product.
Cart, checkout and paymentCustomers check out and pay through your connected payment provider.
Shipping zones, tax and discount codesShipping methods and zones, tax rules and discount codes are all set from configuration.

Stock and inventory

Weight-based variantsSell one product in several weights, with one stock figure for each variant.

Payments and policies

Order notifications, returns and refundsCustomers hear about each order status, and returns and refunds are handled in the system.
Repeat orders on a cycleCustomers set a bag on repeat at a cycle they choose, with automatic collection.
Local delivery roundsOrders are grouped into rounds by day and postcode area, each with a picking list.

Accounts and permissions

Customer accounts with their animalsCustomers keep order history and the animals they buy for.
Loyalty pointsPoints are earned and spent at the counter and online.

Listings and search

Live animal exclusionsLive animals are left out of the shop or shown as enquiry-only profiles.

Content and editorial

Cross-links to other servicesLink to grooming or other services the shop offers.

Package variants compared

Website
Business Software

Which features each package variant includes
Feature	Website	Business Software
Catalogue by species and life stage	Included	Included
Cart, checkout and payment	Included	Included
Shipping zones, tax and discount codes	Included	Included
Weight-based variants	Included	Included
Order notifications, returns and refunds	Included	Included
Repeat orders on a cycle	Optional	Optional
Local delivery rounds	Not in this variant	Optional
Customer accounts with their animals	Included	Included
Loyalty points	Not in this variant	Optional
Live animal exclusions	Included	Included
Cross-links to other services	Optional	Optional

Roles and permissions

Who does what

Shop manager
- Build the catalogue by species and life stage with weight variants and one stock figure each
- Set delivery rounds by day and postcode area, courier methods and van-only lines
- Configure repeat-order cycles, loyalty rules, discount codes and the live-animal setting
- See takings across counter and online, the reorder report and repeat orders due
Shop floor
- Sell at the till against the shared stock figure
- Look up a customer account, apply loyalty points and add animals to the account
- Pick and pack courier orders and mark them dispatched
- Handle returns and refunds within the rules the manager set
Warehouse and driver
- See the picking list per round sorted by stop with van-only lines flagged
- Adjust stock on receipt of supplier deliveries
- Mark each stop delivered or failed from a phone
- Reprint labels and see courier collections due
Customer
- Browse by species and life stage and choose a weight
- Set a bag on repeat with a cycle and change or pause it at any time
- Choose a van slot in the local round or a courier method at checkout
- See order history, loyalty balance and the animals on the account

Example screen

Concept demo

Concept demo of the pet shop package product page showing weight variants with stock, a repeat-order cycle selector and a local van delivery slot.

The product page as a customer sees it: one senior dog food with three weight variants and the stock state of each, a repeat option with a cycle selector, and the delivery panel offering a Thursday van slot because the postcode is in the round.

Scope and options

What is included and what is extra

In the base package

Catalogue by species and life stage with categories, attributes and search
Weight-based variants with one stock figure per variant
Cart, checkout and payment through a connected provider
Shipping methods and zones, tax rules and discount codes from configuration
Order status notifications, returns and refunds
Customer accounts with order history and the animals they buy for
Live animals excluded or shown as enquiry-only profiles

Common add-ons

Repeat orders on a customer-chosen cycle with automatic collection
Local delivery rounds by day and postcode area with a picking list per round
Loyalty points earned and spent at the counter and online
Cross-links to grooming or other services the shop offers

Needs custom work

Integration with a specific till or stock system
Several stock locations and vans with route planning
Supplier feed and barcode integration beyond standard imports

See the custom development service

Ownership, maintenance and pricing

After the build

Deployment and ownership

The package runs on hosting the shop chooses or on hosting we manage, and in both cases the shop owns the code and the data. Products, stock, customers, orders, repeat schedules and loyalty balances can be exported in standard formats at any time, and nothing in the package stops the shop moving it to another provider.

Maintenance

Maintenance is optional and scoped separately. When taken it covers security updates to the platform and dependencies, monitoring of payment callbacks, repeat-order runs and notification delivery, backups with a tested restore, and a monthly window for configuration changes such as a new round, cycle or loyalty rule. Larger changes are quoted as change requests.

Pricing model

Priced per proposal.

The package is priced as a one-off set-up and customisation with optional recurring hosting and maintenance lines. The set-up figure depends on the size of the catalogue and how clean the product data is, the add-ons chosen, whether a till is connected, the payment and courier providers used and how many customers and orders are migrated. Each line appears separately in the proposal.

Also used in

Software package

Custom build Concept demo

Variants

Catalogue by species and life stage with categories, attributes and search
Weight-based variants with one stock figure per variant
Cart, checkout and payment through a connected provider
Shipping methods and zones, tax rules and discount codes from configuration

Priced per proposal. A written proposal is the only binding figure.

Get a quote for this package Prefer a fully custom build?

FAQ

Frequently asked questions

How do weight-based variants work?

A product such as a senior dog food is one listing with variants for each bag weight. Each variant has its own price, barcode and stock figure, so the website never shows the large bag in stock when only the small one is on the shelf.

How do repeat orders work?

With the repeat-orders add-on, a customer chooses a variant and a cycle, such as every four weeks. The package generates the order, collects payment through the connected provider, allocates it to a round or courier and tells the customer. They can change the bag, skip a cycle or pause from their account.

Can we offer our own van delivery as well as couriers?

Yes, with the local rounds add-on. Rounds are defined by day and postcode area; a customer in the round sees a van slot at checkout and everyone else sees courier methods. Frozen or heavy lines can be marked van-only.

Does the website share stock with the shop till?

The package keeps one stock figure per variant and can be used at the counter as the till. Connecting an existing till is custom work scoped on the pet shop e-commerce development service page.

Can we sell animals through it?

Not through a basket. The shop configures live animals as excluded or as enquiry-only profiles that open a conversation with the shop. The decision and what follows are the shop's own.

Is this a finished product with a live demo?

Not yet. The readiness badge on this page states the real position: it is a custom build assembled from our listings, inventory, orders and memberships modules for each shop, and the example screen is a labelled concept demo rather than a live client system.

Get a quote for Pet shop package

Tell us about your locations, the people who will use it and the add-ons you need. We reply with a clear, competitive proposal.