Software package

Short term rental package

A multi-unit calendar with direct booking, a verification queue, access instructions released on a timer, cleaner turnaround tasks and owner statements for serviced apartments and managed holiday lets, ready to configure around your buildings.

Custom build Concept demo

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Who it is for

Built for

A good fit

Serviced apartment operators and holiday-let managers running from a handful of flats in one building up to a few dozen units across several, with nightly or short weekly stays and frequent same-day turnarounds. Daily users are the operations coordinator who watches arrivals, verifications and turnarounds from a desk or a phone, the cleaners who work from a task list on their phones, the owner of a managed unit who logs in for a statement, and the guest who books, verifies and receives their check-in instructions without a phone call.

Also worth knowing

It is less suited to whole-property villa and cottage lets with weekly changeover days and owner-led diaries, which have their own package, to hotels with reception desks and room types, and to long-let agencies managing tenancies rather than stays.

The operational problem it solves

How it runs, step by step

The operations coordinator opens the arrivals board at eight.

Today has eleven arrivals and nine departures across four buildings; three are same-day turnarounds and are flagged at the top.
Two arrivals are still waiting in the verification queue.
One guest uploaded a document last night that the identity check accepted, so the coordinator approves the stay and the system schedules the access message for three in the afternoon, after the turnaround is marked complete.
The other has not responded, so a reminder goes out and the booking stays unconfirmed with the arrival time shown as at risk.

Cleaners already have their lists.

Each turnaround shows the building, the unit, the departure time, whether the next guest is same-day, the linen set for the unit and a checklist to complete with photographs.
At half past twelve a cleaner marks a unit done and reports a cracked shower screen with a photo; a maintenance issue is created against the unit and the coordinator blocks tomorrow night to get it fixed, which pushes the block to the channel manager so the night cannot be sold.
At three the access message for the verified guest goes out with the door code the smart lock generated for the stay dates.
At month end the owner of that unit opens a statement showing fourteen nights sold, two owner nights, cleaning deductions per turnaround and the shower screen repair, each line linked to the booking or task it came from.

Features

What the package does

The package ships as modules that follow a stay: the calendar and booking layer connected to your channel manager, the guest layer of verification and timed access, the operations layer of turnarounds and maintenance, and the owner layer of statements. Each module below lists what it does; the comparison table shows which package variant includes it.

Staff and capacity

Building and unit registerRegister buildings and units, each unit with its own calendar and the building access notes.
Direct booking with length-of-stay pricingGuests book direct with length-of-stay pricing, minimum stays, seasonal rates and deposits.

Integrations

Channel-manager connectionConnect a channel manager to carry availability, rates and incoming bookings.
Smart lock or key safe integrationGenerate access codes automatically through a smart lock or key safe.
Third-party identity verificationConnect an identity verification provider to the guest verification queue.

Workflow and tasks

Guest verification queueCapture identity documents from guests and keep a record of who approved each one.
Turnaround tasks with photo checklistsCreate turnaround tasks per departure with same-day flags, cleaner assignment and photo checklists.
Maintenance issues with unit blockingRaise maintenance issues from a turnaround and block the unit until they are resolved.
Linen and consumables stockTrack linen and consumables stock per building.

Messaging and notifications

Self check-in instructions and codesRelease self check-in instructions and codes on a schedule and withdraw them after departure.
Guest messaging before, during and afterMessage guests before arrival, during the stay and after departure.

Portal and access

Owner portal and monthly statementsOwners see calendars, their own stays and monthly statements.

Package variants compared

Website
Business Software

Which features each package variant includes
Feature	Website	Business Software
Building and unit register	Included	Included
Direct booking with length-of-stay pricing	Included	Included
Channel-manager connection	Included	Included
Guest verification queue	Not in this variant	Included
Self check-in instructions and codes	Not in this variant	Included
Turnaround tasks with photo checklists	Not in this variant	Included
Maintenance issues with unit blocking	Not in this variant	Included
Guest messaging before, during and after	Included	Included
Owner portal and monthly statements	Not in this variant	Optional
Smart lock or key safe integration	Not in this variant	Optional
Third-party identity verification	Not in this variant	Optional
Linen and consumables stock	Not in this variant	Optional

Roles and permissions

Who does what

Operator
- Define buildings, units, access methods and rate rules
- Set verification thresholds and access release timings
- See occupancy, turnaround costs and verification rates across the portfolio
- Manage owner agreements and statement rules
Operations coordinator
- Work the arrivals board, the verification queue and the maintenance list
- Approve or decline stays and resend access instructions
- Block units and push blocks to the channel manager
- Assign and reorder cleaner tasks for the day
Cleaner
- See their task list for the day by building with departure and next-arrival times
- Complete the checklist with photographs and record linen and consumables
- Report damage or maintenance issues from the unit
Owner
- See the calendar for their own units
- Request owner stays within the agreed rules
- Download monthly statements with each line linked to its booking or task
Guest
- Book directly with length-of-stay pricing and pay
- Complete verification from their phone
- Receive check-in instructions and access codes on schedule
- Message the operator before and during the stay

Example screen

Concept demo

Concept demo of a short-term rental arrivals board showing buildings, same-day turnaround flags, verification status and scheduled access message times.

The arrivals board for one day: arrivals and departures per building, same-day turnarounds flagged, verification status per arrival and the scheduled time each access message will be sent.

Scope and options

What is included and what is extra

In the base package

Building and unit register with a calendar per unit and building access notes
Direct booking with length-of-stay pricing, minimum stays, seasonal rates and deposits
Channel-manager connection for availability, rates and incoming bookings
Guest verification queue with document capture and approval record
Self check-in instructions and codes released on a schedule and withdrawn after departure
Turnaround tasks per departure with same-day flags, cleaner assignment and photo checklists
Maintenance issues raised from turnarounds with unit blocking
Guest messaging before, during and after the stay

Common add-ons

Owner portal with calendars, owner stays and monthly statements
Smart lock or key safe integration for automatic code generation
Third-party identity verification provider connection
Linen and consumables stock per building

Needs custom work

Connection to a channel manager without a standard interface
Dynamic pricing rules beyond length-of-stay and seasonal rates
Owner statement formats with bespoke deduction rules per agreement
Reporting beyond the operator dashboards

See the custom development service

Ownership, maintenance and pricing

After the build

Deployment and ownership

The package runs on your own hosting or on hosting we manage for you; the choice is made in the proposal and can change later. In both cases you own the code and your data. Bookings, verification records, turnaround history, maintenance logs and owner statements can be exported at any time in standard formats, your channel-manager, payment and lock accounts stay in your name, and nothing in the package stops you moving it to another provider.

Maintenance

Maintenance is optional and scoped separately from the build. When taken, it covers security updates to the platform and its dependencies, monitoring of the channel connection, scheduled access messages and payment callbacks with alerts when something fails to send, backups, and a monthly window for small configuration changes such as a new unit, a changed release timing or an amended checklist. Changes imposed by a channel manager or lock provider are handled inside maintenance where minor and quoted as change requests where not.

Pricing model

Priced per proposal.

The package is sold as a one-off setup and customisation with optional monthly maintenance and hosting as separate recurring lines. The setup figure depends on the number of units and buildings, the add-ons selected, the channel manager and lock platform to connect, the number of owner agreements and whether you host it yourself. Your proposal states each line separately so recurring costs are never hidden in the build.

Software package

Custom build Concept demo

Variants

Building and unit register with a calendar per unit and building access notes
Direct booking with length-of-stay pricing, minimum stays, seasonal rates and deposits
Channel-manager connection for availability, rates and incoming bookings
Guest verification queue with document capture and approval record

Priced per proposal. A written proposal is the only binding figure.

Get a quote for this package Prefer a fully custom build?

FAQ

Frequently asked questions

Does it replace our channel manager?

No. It connects to it. The channel manager keeps listing calendars in step; the package receives the bookings, pushes blocks and rate changes back, and runs verification, access, cleaning and owner reporting around them. Setup includes connecting and testing against your channel manager account.

When are check-in instructions sent?

On a timer you set relative to arrival, and only once the stay is verified, paid and the turnaround is marked complete. If the cleaner is late the message holds and the coordinator is alerted. Codes are withdrawn after departure where the lock platform supports it.

How does verification work for the guest?

The guest receives a link, uploads the documents you ask for or completes an identity check with the connected provider, and the booking moves to the queue for approval. The guest sees a clear status rather than a silence, and the coordinator sees who is holding up the day.

How are cleaners scheduled?

Every departure creates a turnaround task on the unit with the next arrival time attached. The coordinator assigns tasks to cleaners by building, or the package proposes an assignment from the rota. Cleaners see their list on their phones and complete a checklist with photographs.

Can owners see their statements?

With the owner portal add-on, yes. Each month a statement is generated from the bookings, owner stays and tasks already recorded, with every line linked to its source, so questions are answered by opening the booking rather than by rebuilding a spreadsheet.

Does it handle damage deposits?

Deposits are recorded per booking and, where the payment provider supports it, held and released from the package with the deduction reason and photographs logged. The rules for when to deduct remain yours; the package keeps the record.

Is this a finished product I can see running?

Not yet. The readiness badge on this page shows the real state: the package is currently a custom build assembled from our bookings, capacity, forms and integration modules for each operator, and the example screen is a labelled concept demo rather than a live client system. Requirements outside the listed options go through custom short-term rental development.

Get a quote for Short term rental package

Tell us about your locations, the people who will use it and the add-ons you need. We reply with a clear, competitive proposal.