Half past eight.
The coordinator opens the pipeline board: fourteen enquiries awaiting a survey date, six surveys done and waiting for design, nine proposals out, four accepted jobs waiting for scaffold, three installations this week.
A new enquiry arrived overnight from the web form with a semi-detached house, a slate roof, south-west facing and a photograph of the consumer unit; she offers Thursday morning slots that match the surveyor's area and the customer picks one by text.
At ten the surveyor on site opens the job on his tablet, sketches the two roof faces, records the chimney shading, photographs the loft and the meter and marks the survey complete; the designer sees it land in her queue before he has left the drive.