Ten o'clock.
Front of house opens the enquiry queue: four new enquiries overnight, each with reference images, placement and size.
Two are tagged fine-line and go to Mara; one is a cover-up and goes to Jon; one is a walk-in flash request and is offered the next free station slot.
Mara opens hers on her phone between clients, replies with a consultation slot from her own diary, and the client books it from the message.
At the consultation Mara records size, placement and an estimate of three sessions; the project record is created and the deposit request goes to the client.