Half past seven.
The manager opens the day: fourteen slot bookings at the centre and one site visit to a courier depot with eighteen vans, assigned to two inspectors who loaded the vehicle list onto their phones last night.
At the centre, the first customer arrives with a hatchback booked and paid online; the inspector opens the pre-purchase template, works through the sections, photographs the corroded rear subframe and marks it a fail with a note, marks two advisory items and passes the rest.
The report is generated with its reference as soon as he taps complete, and the office emails it to the buyer before the car has left the forecourt.