Where it usually starts
A bookkeeping service looks after thirty-two small clients: cafés, a few tradespeople, two consultancies and a landlord with six flats.
- Each client sends receipts in their own way: a shoebox once a quarter, photographs in a messaging app, forwarded emails, and one who writes them on the back of the bank statement.
- The bookkeeper downloads statements from four different banks in four different layouts and pastes them into a spreadsheet per client, then categorises every line by hand, applying rules she keeps in her head: this supermarket is stock for the café but personal for the landlord.