Insights
Four kinds of article and nothing else: buying guides for scoping a system, scope comparisons (custom build or package, phased or single release), sector workflow write-ups researched from the sector itself, and real case studies with the client's permission.
Sector workflows: How a type of business runs its operations end to end and where software fits, researched from the sector.
Sector workflow
A venue sells one thing: a date. Everything between the first enquiry and the deposit exists to decide whether that date is going to this couple, and every day it is held provisionally is a day it cannot be sold to anyone else. This write-up follows an enquiry through the flow and shows where the venue's own rules decide the outcome.
Sector workflow
A workshop does not run on appointments; it runs on job cards. This write-up follows one car through a working day, from the booking to the keys being handed back, and shows where the job card, the ramp plan and the customer's authorisation decide whether the day goes to plan.