The sales adviser opens the plot matrix at the suite on Saturday morning.
Phase two shows fourteen plots: nine available, three reserved this week, two exchanged.
A couple arrive who registered online for three-bedroom house types; she opens their registration, sees the two plots they clicked on the site plan and walks them to the show home.
They reserve plot 42 at the desk.
She marks it reserved, the site plan updates immediately and the buyer who was browsing it at home sees it change to reserved rather than ringing on Monday to be let down.