At nine, the marketing administrator opens the enquiry board.
Overnight, three enquiries arrived.
An employment enquiry was asked for the date of dismissal during the flow, so it has been flagged as time-sensitive and routed to the employment lead and her secretary; both received it and the board shows it as acknowledged.
A probate enquiry included two uploaded documents, held securely with a ninety-day retention clock already running; only the private client team can open them.
A wills enquiry came in for the branch office and went to the solicitor who covers that office on Thursdays, with the practice manager copied because the fallback rule applied.