Monday, eight o'clock.
The administrator opens the cohort board and sees this week's sessions by room, with the instructor and the places taken on each.
An enquiry from a care provider arrives for six staff on the next medication-handling course; the administrator creates an employer booking, the six places are held, and enrolment links go to the employees.
One of them has not completed the prerequisite course, so the system flags the enrolment for review rather than confirming it, and the administrator offers the earlier course instead.