Tuesday afternoon.
A parent enquires for her son, who needs A-level chemistry on weekday evenings, in person, in the north of the city.
The agency admin opens the matching view, filters by subject, level, evening availability and travel area, and sees three tutors with their internal notes and current safeguarding status.
She proposes one, the parent accepts, and a trial lesson is booked for Thursday at the family's address.
After the trial the parent buys a ten-lesson pack by card from her account, and the tutor's Thursday slot becomes a recurring booking that redeems one credit per lesson.