Software package
A practice system that keeps every animal under its owner, books consults and surgery only when the vet and the room are both free, and runs reminders, prescription requests and health plans from the record.
Who it is for
A good fit
Independent veterinary practices and small animal hospitals, from a single-branch practice with two vets and a nurse up to a handful of branches that share staff and a theatre. It suits practice managers who need one view of people and rooms, receptionists who book all day by appointment type, nurses who run vaccination and weight clinics, and vets who want the record for the animal in front of them without the whole diary.
Not the right fit
It is not for equine or farm practices whose work happens at the yard rather than in a room, nor for referral hospitals with wards, intensive care and overnight nursing, where ward capacity and shift handover change the shape of the system. A pet shop with a grooming room is better served by the pet grooming booking package.
The operational problem it solves
Reception opens the diary at eight.
The columns are the vets and nurses on today's rota, with the two consulting rooms and the theatre shown beneath them.
An owner telephones about a limping spaniel: the receptionist searches the owner account, picks the dog from the two animals on it, chooses a consult, and the system offers only times when a vet who sees dogs and a consulting room are both free.
The booking confirmation goes to the owner by text with the pre-visit questions attached.
At nine the nurse runs the vaccination clinic.
Each animal arriving has its due boosters shown on the record, and when the nurse records the injection the next due date is set and the reminder is scheduled automatically.
Mid-morning the vet books a dental for next Tuesday from the consult screen; the theatre, the vet and a nurse are checked in one step and an estimate is written against the animal and sent to the owner to accept.
Three repeat prescription requests have come in overnight through the owner portal; the vet approves two and marks one for a recheck, and the owners are notified.
At the desk a cat on a health plan is checked out with the plan discount applied from its record.
The practice manager ends the day with theatre utilisation, lapsed reminders and the list of estimates awaiting acceptance.
Features
The package is grouped into the animal and owner record, the diary and resource engine, reminders and prescription requests, estimates, invoicing and health plans, and the owner portal. Each module below lists its features, and the comparison table shows which package variant includes it.
| Feature | Website | Business Software |
|---|---|---|
| Owner accounts with animal records | Included | Included |
| Referral records | Not in this variant | Optional |
| Appointment types with required resources | Not in this variant | Included |
| Diary with rotas and leave | Not in this variant | Included |
| Online booking | Included | Included |
| Vaccination and treatment reminders | Not in this variant | Included |
| Multi-branch rotas with a shared theatre | Not in this variant | Optional |
| Owner portal | Included | Included |
| Repeat prescription requests | Not in this variant | Optional |
| Estimates that become invoices | Not in this variant | Included |
| Health plans with monthly collection | Not in this variant | Optional |
| Role-based access with audit log | Not in this variant | Included |
Roles and permissions
Practice manager
Vet
Nurse
Receptionist
Owner
Concept demo of the veterinary clinic package animal record showing vaccination due dates, an estimate and a surgery booking with theatre and staff allocated.
Scope and options
In the base package
Common add-ons
Needs custom work
Ownership, maintenance and pricing
Deployment and ownership
The package runs on hosting the practice chooses or on hosting we manage, and in both cases the practice owns the code and the data. Owner accounts, animal records, appointments, invoices and the audit log can be exported in standard formats at any time. Stored data is encrypted at rest and access is limited by role and branch; nothing in the package stops the practice moving it to another provider.
Maintenance
Maintenance is optional and scoped separately from the build. When taken it covers security updates to the platform and its dependencies, monitoring of reminder runs, health plan collections and payment callbacks, backups with a tested restore, and a monthly window for configuration changes such as a new appointment type, vet or plan tier. Larger changes are quoted as change requests.
Pricing model
Priced per proposal.
The package is priced as a one-off set-up and customisation with optional recurring hosting and maintenance lines. The set-up figure depends on the number of branches, vets, nurses and rooms, the add-ons chosen, the payment and messaging providers connected, and how many owner, animal and vaccination records are migrated. Each line appears separately in the proposal so recurring costs are never hidden in the build.
FAQ
Every animal sits under an owner account, and an account can hold as many animals as the household has. Reminders, estimates and invoices are raised against the animal but sent to the owner, and an animal can be moved to a new owner account when it is rehomed without losing its history.
The theatre is a resource with its own diary. A surgery appointment type declares that it needs the theatre, an operating vet and a nurse, and the diary only offers a slot when all three are free. A second booking for the same time is simply not offered.
Yes. When a vaccination or treatment is recorded the next due date is set from the cycle the practice configured, and the reminder is scheduled by text or email at the interval you choose. Lapsed reminders appear on a report so reception can follow up.
Not unless the practice grants it. Reception sees the diary, owner contact details, vaccination status and payments. Clinical notes are visible to vets and nurses, and every view or change is written to the audit log.
That is custom work and depends on what the existing system exposes. It is scoped on the veterinary clinic software development service page rather than included in the package.
Not yet. The readiness badge on this page states the real position: it is a custom build assembled from our record, booking, capacity and reminder modules for each practice, and the example screen is a labelled concept demo rather than a live client system.
Tell us about your locations, the people who will use it and the add-ons you need. We reply with a clear, competitive proposal.