Where it usually starts
A metals and cardboard recycler with a weighbridge, two collection lorries and forty trade accounts prices material on a whiteboard by the gate.
- A trade customer rings to book a skip exchange; the office writes it in a diary and tells the driver in the morning.
- A load arrives, the weighbridge prints a ticket with gross, tare and net, the operator writes the grade and a contamination deduction on it by hand, and the ticket goes into a tray.
- At the end of the month the office types the tray into a spreadsheet to raise statements, and the trade customer disputes three tickets because the grade on their copy differs from the grade typed in.
- A household customer who dropped off copper paid by bank transfer under a reference nobody can match.