Where it usually starts
A reformer Pilates studio with eight beds and a mat room runs its timetable through a generic class app, its packs through a card reader and a spreadsheet, and its teacher cover through a group chat.
- The app treats every class the same, so the Tuesday reformer flow shows twelve places because that is the mat room number and four students arrive to find no bed.
- A student bought a ten-class pack in January; the spreadsheet says she has three left, the app says five, and the owner cannot tell which is right because packs were sold in two places.
- A pack that should have expired in June is still being used in October because nobody checks expiry at the door.