Where it usually starts
A haulage broker lives in an inbox and a phone.
- A shipper emails a request for four pallets from the Midlands to a port on Thursday; the broker forwards it to eight carriers they trust, waits, chases, collects quotes by text and email, picks one, confirms by phone and types a consignment note in a word processor.
- The shipper is quoted a figure that includes the margin; nobody writes down which carrier quoted what, so when the same lane comes up next month the whole round of calls starts again.
- A carrier whose insurance expired in March is still being sent loads because the certificate in the shared drive was never checked.