East of England
Norwich pairs a deep insurance heritage with one of Europe's largest single-site concentrations of food, genomics and health research, all inside a medieval city that draws visitors year-round. We plan and build websites, web apps, SaaS products and integrations for organisations across Norwich and Norfolk, working entirely remotely from first call to launch.
Local context
Few UK cities have a single industry woven so closely into their history. In 1797 Thomas Bignold founded the Norwich Union Fire Insurance Society in the city, and Norwich Union went on to become part of the group renamed Aviva in 2002. The Norwich Union name has since given way to Aviva, but insurance remains part of the city's story, and the brokers, claims handlers and advisers who work in that world have software needs of their own.
Norwich Research Park, which shares its address with the UEA campus, brings together the University of East Anglia, the Norfolk and Norwich University Hospitals NHS Foundation Trust and four independent institutes: the John Innes Centre, the Quadram Institute, the Earlham Institute and The Sainsbury Laboratory. The park describes itself as one of the largest single-site concentrations of research in food, genomics and health in Europe, and it hosts a community of around fifty businesses, many grown from that research.
The historic centre adds a third layer. Visit Norwich promotes a city with more than a thousand years of history, from the Normans to the Tudors, with Norwich Castle, the market and the independent shops of the Norwich Lanes at its heart. Retailers, cafés, venues and attractions there need software that is as distinctive as the streets they trade on.
Sectors
Brokers, claims specialists, loss adjusters and the firms that support them need case management, document capture and customer self-service that keep a clean audit trail. We build those around the steps your handlers already follow.
With the John Innes Centre and the Quadram Institute on the doorstep, agri-food start-ups and suppliers ask for trial data management, grower dashboards and subscription products built on research outputs.
Organisations linked to the university hospital and the research park need participant booking, consent records and reporting that limit personal data to the people who must see it.
Boutiques, galleries and specialist shops want online stores, click-and-collect and gift vouchers that carry the character of the shop rather than a generic template.
Theatres, festivals, tour guides and attractions need ticketing, timed entry and membership schemes that work smoothly on a phone in a queue.
Common requests
Requests from the city reflect its mix of finance, science and city-centre trade. These come up most often.
A system that holds each case, its documents, its deadlines and every customer contact, so nothing relies on a handler's personal inbox.
A focused web platform that lets growers, food companies or clinicians use a tool or data set that began life in a laboratory.
Secure logins where customers update details, upload evidence and check progress without phoning a contact centre.
Seat or timed-entry booking, members' discounts and box-office reporting that the front-of-house team can run themselves.
Product pages, stock and delivery options for a Lanes retailer that wants to sell beyond the city without losing its personality.
Services
Norwich customers often research carefully before they commit, so we build sites that answer detailed questions clearly, read well on a phone and make the next step easy to take.
For insurance, research and service organisations whose processes have outgrown spreadsheets and email, we build case, booking and portal software around how your Norwich team actually works.
Adjusters on visits, researchers between buildings and venue staff on the door can share one web app across phones, tablets and desktops, installed from the browser.
If you are building a subscription product from Norwich science or financial know-how, we help you release a focused first version with accounts, billing and an admin panel.
For Norfolk producers and Lanes retailers we build shops with the delivery zones, gift options and stock links that small, distinctive ranges need.
We connect policy, CRM, accounting, ticketing and payment systems so data moves between them reliably, which matters where every change must be traceable.
How we work
All of our Norwich work is delivered remotely. We start with video conversations with the people who will rely on the system, then share designs, test versions and notes through your client panel so that underwriters, researchers or shop owners can comment in their own time.
Scope, milestones and price are agreed in a written proposal before any development begins. At the end of each milestone you get a working version to try and a short call to agree what happens next, so progress is never a matter of guesswork.
A video call to understand the business, the people who will use the software and what has to change.
Scope, milestones and price in writing. Nothing starts until you accept it.
Each milestone is reviewed with you; progress, files and decisions stay in your client panel.
Go-live when you are ready, then maintenance and hosting if you want them.
Nearby
Sources
FAQ
Prefer to give the full picture? The quote wizard asks about your business, your current systems and what should change, and we reply with a clear, competitive proposal.