Hotels, guest houses and spas
Accommodation and wellbeing businesses want guests to book direct, with deposits, room or treatment availability and pre-arrival messages, so fewer stays arrive through commission-charging platforms.
South West England
Bath lives on heritage, hospitality, two universities and a growing cluster of creative and knowledge firms, all packed into a World Heritage city. We design and build the websites, booking systems, web apps and integrations those organisations depend on, and we run every engagement remotely.
Local context
The entire City of Bath holds UNESCO World Heritage status, and its visitor offer is unusually concentrated. The Roman Baths and the Pump Room restaurant, the Royal Crescent and the Circus, Thermae Bath Spa, the Jane Austen Festival and a long list of tours, galleries and gardens all compete for attention within walking distance of one another. Hotels, guest houses, serviced apartments, restaurants and spa businesses chase the same guests, often on the same few streets.
Higher education is the second pillar. The University of Bath, on its campus at Claverton Down, reports that its spending and that of its students support thousands of jobs across Bath and North East Somerset, many of them in retail, accommodation, transport and leisure. Bath Spa University adds a strong creative, music and performing arts profile across its Newton Park, Sion Hill and Locksbrook campuses, with its own business school alongside.
Bath is also preparing for more office and innovation work. Invest Bristol & Bath describes a new phase of growth through the Bath Riverside Innovation District, Bath Quays North and a Production Quarter, while the Milsom Quarter programme aims to regenerate the north of the city centre around a new Fashion Museum and creative workspace. Put together, that means knowledge businesses needing proper internal systems, sitting alongside a visitor economy that already does most of its selling online.
Sectors
Accommodation and wellbeing businesses want guests to book direct, with deposits, room or treatment availability and pre-arrival messages, so fewer stays arrive through commission-charging platforms.
Walking tours, venues and seasonal festivals need timed tickets, capacity limits and quick check-in on a phone at the door. We build ticketing and event administration that copes with a sold-out weekend.
City-centre retailers sell to visitors who later want to reorder from home. An online shop with gift options, collection in store and stock that matches the till keeps that relationship alive after the trip ends.
Studios, consultancies and university spin-outs need project tracking, client review areas and, increasingly, subscription products of their own built on a sound technical base.
With two universities in the city, landlords, tutors, training providers and student-facing services need enrolment, booking and payment flows that survive the rush at the start of each term.
Common requests
A city that sells its history to visitors and its expertise to clients produces a distinctive set of software requests.
A booking flow on your own site that is as easy as the big platforms, with deposits, minimum stays and upsells such as spa treatments or dinner.
Ticket slots, group bookings and live capacity for tours and venues, so staff are not counting heads on paper at the entrance.
Many Bath businesses trade on atmosphere. We pair strong imagery and storytelling with quick pages, accessible forms and a booking button that is never hard to find.
Bookings, purchases and preferences gathered in one place, so returning guests are recognised and marketing goes only to people who asked for it.
Shift planning, availability and swaps on a phone, built for teams that grow in summer and shrink after the festive season.
Services
Visitors plan a Bath trip on their phones weeks ahead, so we build sites that load fast on mobile, show rooms, menus or tours clearly and make booking or enquiring the obvious next step.
For hospitality groups, practices and training providers, we build booking, client, scheduling or back-office tools around how your Bath operation actually runs.
Front-of-house staff, guides and housekeeping teams can share one web app on phones and tablets, installed from the browser and updated without waiting for an app store.
If a Bath consultancy or spin-out wants to turn its know-how into a subscription product, we help ship a focused first release with accounts, billing and an admin area.
Independent retailers, makers and fashion labels get shops with gift messages, local collection, careful product photography and stock links that keep the website and the shop floor in step.
We connect booking engines, tills, accounting and email marketing so guests and orders are recorded once and every system stays consistent.
How we work
We work with Bath businesses entirely online. Kick-off and design reviews take place on video calls booked around your busiest hours, which matters in hospitality, and every brief, mock-up, decision and invoice is filed in one client panel for your team to see.
You will have a written proposal describing what will be built, in which milestones and at what price before any development begins. At the end of each milestone we walk you through the result and only move on once you have signed it off.
A video call to understand the business, the people who will use the software and what has to change.
Scope, milestones and price in writing. Nothing starts until you accept it.
Each milestone is reviewed with you; progress, files and decisions stay in your client panel.
Go-live when you are ready, then maintenance and hosting if you want them.
Nearby
Sources
FAQ
Prefer to give the full picture? The quote wizard asks about your business, your current systems and what should change, and we reply with a clear, competitive proposal.